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1. Introduction
This privacy policy governs the collection, use, and protection of personal information that you provide when using our website. We are committed to ensuring that your privacy is protected.

2. What Information Do We Collect?
We may collect the following information:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Order details
  • Website usage data (through cookies, Google Analytics, and Meta Pixel)

3. How Do We Use the Collected Information?
The information we collect is used for:

  • Processing orders and deliveries
  • Improving customer service
  • Sending promotional emails (with your consent)
  • Internal statistics and analytics
  • Tracking website traffic and user behavior through Google Analytics and Meta Pixel for marketing and advertising purposes

4. Security
We are committed to ensuring the security of your information. We use appropriate technological and organizational measures to safeguard your personal data.

5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies such as Meta Pixel and Google Analytics to improve your browsing experience, analyze website traffic, and tailor advertising. You can choose whether to accept or decline cookies through your browser settings.

6. Sharing of Personal Data
We do not sell, distribute, or lease your personal information to third parties unless necessary to fulfill your order or comply with legal obligations. We may share anonymous usage data with third parties like Google and Meta for analytical and advertising purposes.

7. Your Rights
You have the right to request access to, correction of, or deletion of your personal data. You can also opt-out of receiving marketing communications or limit tracking through cookie settings.

8. Contact
If you have any questions about this privacy policy, please contact us at office@ink-sports.com.


Terms of Use

1. Introduction
These Terms of Use govern the use of our website. By accessing or using the website, you agree to comply with these terms.

2. Products and Services
We offer personalized sports socks. All products are described as accurately as possible, but slight variations in design and color may occur due to the nature of customization.

3. Orders and Payments
Orders are accepted via our website and processed upon payment confirmation. All prices are in Bulgarian Lev (BGN) unless otherwise stated. Payment can be made via credit/debit card, bank transfer, or other available payment methods.

4. Delivery
Delivery is made to the address provided by the customer within 7 days. We are not responsible for delays caused by third parties or force majeure.

5. Return and Exchange Policy (EU Compliant)

  1. Personalized Products
    Due to the custom nature of our products, returns or exchanges are not allowed for personalized sports socks unless the product is defective or does not match the order. This exception complies with EU consumer law, as the goods are made to your specifications.
  2. Defective or Incorrect Products
    If the product you receive is defective, damaged, or does not match your order, please contact us within 14 days of receiving your order. You are entitled to request a replacement, repair, or a full refund for the defective or incorrect product.
  3. Process for Returns
    To request a return or exchange due to a defect or incorrect product, please email us at office@ink-sports.com with your order details and a description of the issue. We will provide you with instructions for returning the product at our expense, if applicable.
  4. Right of Withdrawal
    Please note that as the products sold on our website are personalized, the right of withdrawal under EU consumer law does not apply.

6. Liability
We are not responsible for direct, indirect, or incidental losses arising from the use of our products or website unless gross negligence or willful misconduct is proven.

7. Intellectual Property
All rights to the content of the website, including texts, images, logos, and designs, are reserved. You are not allowed to copy, distribute, or use the content without our permission.

8. Changes to Terms
We reserve the right to modify these terms at any time by updating this page. It is your responsibility to check periodically for changes.

9. Contact
For questions or complaints, please contact us at office@ink-sports.com.

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